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Three tiers of collaboration

There are many elements of collaboration, and we often encounter the “blind men and the elephant problem”. We’re all talking about collaboration, but we’re actually discussing different parts of the...

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Knowledge managers: stuck in the shadow of immortal figures

When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able to start into some knowledge...

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Intranets for call centre staff

In the years since the article Knowledge management for call centres was published, call centres have come to play a critical role in many organisations, but the needs and challenges remain the same....

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Interview with Faith Wainwright of Arup

When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 Intranet Innovation Awards, their skills...

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How new technologies can help KM

It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support knowledge management. Key points: There are two extremes in...

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The future of intranets (and what it means for KM)

It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move beyond being merely “useful” to...

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What the digital workplace needs for success

This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the discussions to date, it’s interesting to step back and observe...

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It’s time to put the focus back on frontline knowledge

If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the financial...

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Articles for April 2014 (ideation, social & mobile)

This month we explore two of the most practical aspects of the digital transformation that’s currently underway within organisations. The first article provides insights into ideation solutions, and...

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