Three tiers of collaboration
There are many elements of collaboration, and we often encounter the “blind men and the elephant problem”. We’re all talking about collaboration, but we’re actually discussing different parts of the...
View ArticleKnowledge managers: stuck in the shadow of immortal figures
When in London recently I spent a productive and interesting day with a knowledge manager in a small-ish organisation. In the job for six months, he had finally been able to start into some knowledge...
View ArticleIntranets for call centre staff
In the years since the article Knowledge management for call centres was published, call centres have come to play a critical role in many organisations, but the needs and challenges remain the same....
View ArticleInterview with Faith Wainwright of Arup
When I was in London late last year, I was pleased to have an opportunity to record a video interview with Faith Wainwright of Arup. Gold winners of the 2010 Intranet Innovation Awards, their skills...
View ArticleHow new technologies can help KM
It was a great pleasure to present at KM Australia today in Sydney. My talk took a pragmatic look at how changing technologies can support knowledge management. Key points: There are two extremes in...
View ArticleThe future of intranets (and what it means for KM)
It was my great pleasure today to be the opening keynote at the KM Singapore conference organised by iKMS on 1 September 2011. My key points: Intranets need to move beyond being merely “useful” to...
View ArticleWhat the digital workplace needs for success
This week we start discussing the digital workplace with a bang. (Watch this space for a big release in the next few days.) Observing the discussions to date, it’s interesting to step back and observe...
View ArticleIt’s time to put the focus back on frontline knowledge
If only all call centre people were this happy… “We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the financial...
View ArticleArticles for April 2014 (ideation, social & mobile)
This month we explore two of the most practical aspects of the digital transformation that’s currently underway within organisations. The first article provides insights into ideation solutions, and...
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